We strive to ensure that you are completely satisfied with your purchase. To provide you with the best possible service, we have outlined our return policy in detail below:
Return Period
- Maximum Return Period: You have up to 30 days from the date of receipt to return your items. After 30 days, unfortunately, we cannot offer you a refund or exchange.
Non-Returnable Items
- Damaged Items: Products that are broken or damaged due to usage are not eligible for return. We recommend handling all products with care to avoid such issues.
Return Fee
- Fee: Shipping fee of $30 will be applied for all returned items. This fee will be deducted from your refund amount.
Return Shipping Fee
- Depend on shipping carrier. It will be around $30
Return Process
- Report Issues Upon Receipt: If you receive a defective or incorrect item, please document the issue by taking clear photos and videos of the product. This evidence is crucial for processing your return.
- Supplier Errors: If the defect is due to an error on our part, such as incorrect or damaged items upon arrival, we will cover the return shipping costs.
- Response Time: We aim to respond to your return request within 24 hours of receiving the returned product. Our customer service team will notify you of the approval or rejection of your refund after the inspection process.
How to Return an Item
- Initiate a Return: Contact our customer service team within the 30-day window to initiate a return. Please provide your order number and the reason for the return.
- Prepare Your Package: Ensure that the item is securely packed to prevent any damage during transit. Include all original packaging, accessories, and documentation.
- Ship the Item: Follow the return instructions provided by our customer service team. You will be responsible for shipping costs if the return is not due to our error.
Refunds
- Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used during the purchase.
We appreciate your understanding and cooperation with our return policy. If you have any questions or need further assistance, please do not hesitate to contact our customer service team. Your satisfaction is our priority, and we are here to help ensure you have a pleasant shopping experience with us.
