At Dolly Stores , we are committed to providing you with a smooth and efficient shipping experience. Please review our shipping policy below to understand our processes and expectations.
Handling Time
– Processing Time: All orders are processed within 1-2 business days. Orders are not processed or shipped on weekends or holidays.
Shipping Time
– Standard Shipping: Once your order has been processed, it will be shipped and delivered within 3-5 business days. Please note that delivery times may vary depending on the shipping destination and carrier delays beyond our control.
Shipping Costs
– Shipping Fee: For orders under $50, a standard shipping fee will be applied at checkout. The exact fee will be calculated based on your shipping address and the total weight of your order. Default $4.99
– Free Shipping: We offer free standard shipping on all orders over $50.
Order Tracking
– Tracking Information: Once your order has been shipped, you will receive an email notification containing your tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to update.
Delivery Issues
– Incorrect Address: Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders delivered to an incorrect address provided by the customer.
– Lost or Stolen Packages: If your package is lost or stolen, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue as quickly as possible.
Additional Information
– International Shipping: Currently, we only ship within US. International shipping is not available at this time.
– P.O. Boxes: We do not ship to P.O. Box addresses. Please provide a physical address for delivery.
We strive to provide timely and reliable shipping services to all our customers. If you have any questions or need assistance with your order, please do not hesitate to contact our customer service team. We are here to help ensure your shopping experience with us is pleasant and satisfactory.
